Return & Refund Policy
We have a 48-hour return request policy, which means you must contact us within 48 hours after receiving your item to report any issue.
To be eligible for a return or replacement, your item must be unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return request, contact us at shopkvish@gmail.com. Please note that returns must first be approved before sending any item back.
If your request is accepted, we’ll provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
You can always contact us for any return-related questions at shopkvish@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
This helps us evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
Minor color variations caused by lighting, photography, or screen settings are not considered defects.
Please contact us if you have questions regarding your specific item.
Exchanges
We currently do not offer direct exchanges.
If eligible, customers may request a return and place a new order separately.
Refunds
We will notify you once we’ve received and inspected your return request and inform you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Please note that banks or payment providers may take additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at shopkvish@gmail.com.
